Lesson 03 · 11 min read
The Counter-Offer Dance — From LOI to Signed PSA
How counter-offers actually work in CRE — managing the seller's response, structuring your counters, and bridging from LOI to a signed PSA without losing the deal.
You've sent your LOI. The seller will almost always come back with a counter. The next 7-21 days are the counter-offer dance — a series of back-and-forth proposals that either ends in a signed deal or a dead deal.
This lesson covers how to manage the counter-offer dance, structure each round, and bridge from agreed LOI to executed PSA without losing the deal.
What to expect after submitting an LOI
Possible seller responses:
1. Acceptance (rare)
If your LOI matches the seller's expectations, they may sign as-is. This is rare for serious negotiations and slightly suspicious — you may have left money on the table. But it does happen, especially in slow markets or when the seller is motivated.
2. Counter (most common)
The seller responds with a counter LOI or a markup of yours. They change one or more terms — usually price, sometimes DD period, EM, or other terms.
3. Verbal pushback
The broker calls and says "the seller can't get there on price. What if we did $4.1M instead of $3.8M?" This is a verbal counter — often a test to see if you'll move without forcing a formal counter.
4. Silence
Days pass with no response. This usually means the seller is considering competing offers, talking to other brokers, or genuinely undecided. Follow up but don't pressure.
5. Rejection
A flat "no thank you, the seller isn't interested at this price." This means either your number was way off or the seller has a better option. Ask the broker for guidance — what would the seller need to see?
How to read the seller's response
Each response carries information beyond the words. Read carefully.
Speed of response
- Same day: Seller is eager. Possibly desperate. Possibly very organized.
- 2-5 days: Standard. Seller is taking time to consider.
- 1-2 weeks: Seller is evaluating other options or stalling.
- No response: Seller is shopping you or has lost interest.
Magnitude of counter
- Small price move: Seller is anchored close to their target; expect tight negotiations
- Large price move: Seller is testing the waters; further negotiation likely
- No price move: Seller is firm on price but may give on other terms
- Improved on multiple terms: Seller is engaged and trying to make a deal
Tone of broker communication
- Enthusiastic: Seller wants this deal
- Neutral: Standard negotiation
- Pessimistic: Seller is leaning toward another offer
- Cold: Seller is done with you
The broker's tone is unfiltered information about the seller's mindset. Pay attention.
Structuring your counter
When you respond to a seller counter, structure your response carefully.
1. Acknowledge receipt
Always acknowledge before responding substantively. "Thanks for the counter. I'll review with my team and get back to you within 24-48 hours."
This signals professionalism and gives you time to think.
2. Take time to think
Never respond same-day to a counter. The pressure to respond quickly is mostly artificial.
Use the time to:
- Re-run your underwriting at the new numbers
- Talk to your partners or mentors
- Talk to your lender about how the counter affects financing
- Think strategically about what to give and what to hold
3. Respond with a complete counter, not a partial
A weak response: "We can't do $4.5M but we might be able to get to $4.0M."
A strong response: a written counter LOI with all terms restated, showing your new price plus what you're willing to give in exchange. This shows you're serious and gives the seller something concrete to evaluate.
4. Move in meaningful increments
Don't move $25K on a $5M deal. That signals you're penny-pinching.
Don't move $500K on a $5M deal in one round. That signals you have lots of room and the seller will keep pushing.
A good move is 1-3% of price per round, paired with give-and-take on other terms.
5. Pair every concession with an ask
If you move on price, you should get something in return. Examples:
- "We'll move to $4.1M but we need 60-day DD" (you get more time)
- "We can do $4.1M but only with seller financing $500K at 6% for 5 years" (you get cheap second mortgage)
- "We'll go to $4.1M if seller pays for the survey and Phase I" (you save closing costs)
- "We can do $4.1M but need an estoppel from the anchor tenant before going hard" (you get more certainty)
The asks don't all have to be huge — some are symbolic. The point is to establish that concessions cost something.
6. Use the broker as a sounding board
Brokers often know what the seller will and won't accept before the seller does. Ask: "Before I formalize, is this counter close to what the seller would accept?" The broker has every incentive to share the truth — they want the deal to close.
Common negotiation patterns
A few patterns appear in most negotiations.
Pattern 1: The slow grind
You: $3.8M Seller: $4.5M You: $3.95M Seller: $4.4M You: $4.05M Seller: $4.3M You: $4.1M Seller: $4.25M You: $4.15M Seller: $4.2M [Both agree at $4.18M]
This is the classic grind. Both sides move incrementally toward a middle. Neither side feels like they got everything they wanted, but both feel like they got something.
Pattern 2: The two-step
You: $3.8M Seller: $4.5M You: $4.0M (with expanded DD and reduced EM ask) Seller: $4.2M (with shortened DD) You: $4.1M (split on DD difference) [Both agree at $4.1M]
Faster than the grind, fewer rounds, but each round packs more bundled terms. This is more efficient but requires both sides to be sophisticated negotiators.
Pattern 3: The take-it-or-leave-it
You: $3.8M Seller: $4.5M You: $4.05M, "this is our best and final" Seller: "Let me think about it" → 3 days later, accepts
Risky but powerful when you have a credible BATNA. Only works if you're truly willing to walk.
Pattern 4: The walk and come back
You: $3.8M Seller: $4.5M You: $3.95M Seller: $4.5M (no movement) You: "Thanks but we're not seeing a path. Let us know if your situation changes." [2 weeks later] Seller (via broker): "Would you still consider at $4.1M?" You: $3.95M [Agree at $4.0M]
This works when the seller has no other buyers. The walk forces them to find you again, which strengthens your position.
The "best and final" move
At some point, you may want to signal that you're done negotiating. The "best and final" call:
When to use it:
- You've made multiple concessions and the seller keeps asking for more
- You're at or near your walk-away
- You have a clear alternative
- The deal isn't worth more rounds of negotiation
How to deliver it:
"We've moved as far as we can. Our best and final offer is $4.05M, 45-day DD, $200K earnest, 30-day close. We can sign a PSA today on these terms. If you can't get there, we understand and wish you the best with the property."
Then stop. No more concessions. If the seller comes back with another counter, your credibility depends on actually walking away if they don't accept your terms.
The trap: "best and final" only works if it's actually your best and final. If you cave after delivering the line, sellers will remember and won't take you seriously next time. Reputation matters.
Bridging from agreed LOI to PSA
Once both sides agree on LOI terms, the next step is drafting the PSA. This is where many deals die — sellers discover terms they "didn't realize" they agreed to, buyers add language the sellers didn't expect, attorneys re-litigate every clause.
Start with a clean PSA template
Your attorney should provide a PSA template that incorporates all the LOI terms plus standard institutional language (representations and warranties, indemnification, default remedies, etc.).
Don't reinvent the wheel. Use the same template across deals when possible.
Send the PSA quickly
Within 48-72 hours of agreed LOI, send the PSA. Speed signals seriousness and builds momentum.
Highlight any deviations from the LOI
If your PSA includes anything not in the LOI (which it will — LOIs are summaries), highlight those additions in a cover note. Surprises kill deals; transparency builds trust.
"Attached is the PSA. It includes the LOI terms plus standard institutional language for representations and warranties (Section 5), indemnification (Section 12), and closing mechanics (Section 9). Happy to discuss any questions."
Allow negotiation but stay firm on LOI terms
The seller's attorney will mark up the PSA. Some markups are reasonable (clarifications, technical fixes). Some are attempts to renegotiate the LOI (changes to price, DD period, EM, contingencies).
For LOI terms: "We agreed on this in the LOI. This isn't open for re-negotiation."
For PSA terms: actually negotiate.
Move quickly to signature
PSA negotiations should take 3-7 days, not 3 weeks. Long delays let other buyers materialize, deals lose momentum, and sellers get cold feet.
If the PSA negotiation drags, ask the seller's attorney to focus: "We're trying to get this signed by [date]. What are the remaining issues we need to resolve?"
What kills deals at the LOI/PSA bridge
1. Discovering the seller wasn't really decisive
Some sellers send LOI counters without actually being committed. When the PSA arrives, they realize they don't want to sell. There's no fix for this — walk and find another deal.
2. The seller's attorney rewrites the deal
Attorneys sometimes try to "improve" the deal for their client by changing terms agreed in the LOI. Push back firmly: "These terms are not open for renegotiation."
3. New competing offer emerges
A higher offer arrives during PSA negotiation. The seller backs out. This is why exclusivity clauses matter — without them, you're vulnerable.
4. New information about the property
The seller reveals something during PSA drafting that changes the deal. (A major tenant gave notice; a structural issue was discovered.) Whether to walk or renegotiate depends on materiality.
5. Personality conflicts
Sometimes the seller, broker, or attorney just doesn't like dealing with you. Be professional, gracious, patient. Don't give them a reason to bail.
6. Closing date pressure
Aggressive closing dates that don't actually work for the seller cause friction. If you can be flexible on closing date, offer it as a concession.
Document everything
Throughout the LOI/PSA dance, document everything in writing:
- Email confirmations after every meaningful phone call
- All counter-offers in writing (not just verbal)
- Changes from one round to the next clearly identified
- Final agreed terms cross-referenced to the original LOI
This protects you if disputes arise later. It also forces clarity — vague verbal agreements become specific written terms.
What to take away
- Sellers almost always counter; expect 3-6 rounds before agreement
- Read the seller's response carefully — speed, magnitude, and tone reveal the seller's mindset
- Always acknowledge receipt before responding substantively
- Take 24-48 hours to think before countering
- Respond with complete written counters, not partial verbal moves
- Move in meaningful increments (1-3% per round)
- Pair every concession with an ask
- "Best and final" only works if you actually walk if rejected
- Move quickly from agreed LOI to drafted PSA
- LOI terms are not re-negotiable in the PSA — push back firmly
- Document everything in writing
- Personality and tone matter — be professional even when frustrated
Next lesson: the contract terms that matter most — the 15 PSA provisions where most money is made or lost.